Solid White: Connected
Your Miku is connected to your home wifi network.Flashing Blue: Pairing
Your Miku is attempting to connect to your home wifi network.Solid Yellow: Disconnected
The Miku is unable to connect to your home wifi network.Flashing Yellow: Update in Progress
The Miku is installing a firmware update.Red: Please contact our Customer Support team here.
Purple/Pink: Debugging Mode
Please power cycle your Miku or contact our Customer Support team here.Please follow the steps below in order to refresh and stabilize the monitor on your network.
- Unplug your Miku from the power outlet.
- Wait 60 seconds.
- Reconnect your Miku.
- If the LED on the Miku is a solid White LED then your Miku is back online and connected successfully.
- If the LED on your Miku is a solid Yellow LED then please open the Miku app > Hamburger Menu (≡) on the top left > Add Miku/Device and follow the onscreen instructions.
If you’re still experiencing an unreliable connection, please make sure that every device in your household is signed in using an individual email address and password. Sharing login information across multiple devices will cause connection issues. This is a safety precaution that will prevent unauthorized access.
If the steps above still did not resolve your issue, please contact our Customer Support team here.
- Unplug cable from back of Miku, wait 60 seconds
- Plug cable back into Miku, wait 30 seconds after solid
- In your Miku app > tap 3 horizontal lines in top left > Add Miku/Add Device > follow steps (this will not compromise any previously recorded data, do not remove device).
Additionally, please check and make sure that your router is functioning correctly and is located as close to the Miku Baby Monitor as possible.
If the steps above still did not resolve your issue, please contact our Customer Support team here.
- Unplug your Miku.
- Restart your phone.
- Wait 5 Minutes before plugging your Miku back in.
- After plugging it back in, try re-pairing with the Miku again.
If no WiFi networks are populating in the Miku app, please ensure all permissions are granted for the app including Location (precise) and Local Network.
If network options besides yours populate, please ensure your network name does not fail any of the following requirements:
- The network must be password protected
- The network can not be hidden
- The SSID must be between 1 and 32 character
- The first character can not be ! # or [space]
- The SSID can not contain + ] / or TAB
- The SSID can not end in a trailing space
If the steps above still did not resolve your issue, please contact our Customer Support team here.
- The audible alarm is designed to trigger alongside a No Movement event. Without this event recording, there is no alarm. The audible alarm will ring regardless of app status (open, closed, running in the background), please ensure Critical Alerts are enabled upon initial account creation. When an alert is triggered, based on your Miku Original Smart Baby Monitor alert settings, your smartphone may receive a push notification and/or a sound alert from the Miku Original Smart Baby Monitor app.
Push Notifications
- When enabled the Miku can send you Push Notifications when Movement or Sound is detected, or when your little one is Awake or Asleep. Push Notifications will be received like a text alert, only when the Miku app is fully swiped closed.
Note: The No Movement audible alarm triggers without any delay and it is delivered if your app is closed or open (an open app must have sound enabled). This alarm will ring when baby is being monitored, no movement is detected, and baby's respiration is tracked as stopped. This alarm triggers in under a minute.
When baby is not actively being monitored we recommend placing Miku into Standby mode. This can be done by tapping the power button on the top of the Miku (or the power symbol icon on the Miku app monitor screen). Tapping the power button again will exit Standby mode.
Miku contains an omnidirectional radar which can detect movement 360° around the Miku, reaching up to 6 feet away. This means that any moving objects such as fans, pets or people walking by or in front of the Miku will trigger movement or breathing.
While baby leaving the environment is built into Miku's understanding to prevent an immediate alarm, there is no long term memory capacity outside of Standby. When left on and monitoring with no baby in the crib, Miku will attempt to identify the surroundings with the only 4 modes of communication available.
Thank you for your patience and for being a part of the Miku family.
- Unplug cable from back of Miku, wait 60 seconds
- Plug cable back into Miku, wait 30 seconds after solid
- In your Miku app > tap 3 horizontal lines in top left > Add Miku/Add Device > follow steps (this will not compromise any previously recorded data, do not remove device).
If you are still unable to connect in a timely manner, please check the following:
- Check to see if your router is functioning correctly and is located as close to the Miku Baby Monitor as possible. The Miku can take up to a minute based on network conditions.
- Make sure all other apps are closed and that the app is fully closed when not in use.
- Make sure that every device in your household is signed in using an individual email address and password. Sharing login information across multiple devices will cause connection issues. This is a safety precaution that will prevent unauthorized access.
If the steps above still did not resolve your issue, please contact our Customer Support team here.
- Unplug cable from back of Miku, wait 60 seconds
- Plug cable back into Miku, wait 30 seconds after solid
- In your Miku app > tap 3 horizontal lines in top left > Add Miku/Add Device > follow steps (this will not compromise any previously recorded data, do not remove device).
Additionally, please check and make sure that your router is functioning correctly and is located as close to the Miku Baby Monitor as possible.
Please note: You must enable all permissions when setting up the Miku or issues may arise. This can be done retroactively by going into your phone’s settings and enabling permissions for the Miku App.
If the steps above still did not resolve your issue, please contact our Customer Support team here.- Unplug cable from back of Miku, wait 60 seconds
- Plug cable back into Miku, wait 30 seconds after solid
- Open Miku app > enable Speaker icon
If your audio continues to be silent, please contact our support team here.
Only the Device Owner can add Shared Users to the Miku.
- In the Miku app, go to the Settings tab.
- Tap on Shared Users.
- Tap “+ add another user”.
- Enter the desired email address (recipient should ensure Miku app is freshly installed).
- The recipient will receive an email containing steps on how to successfully join your Miku as a Shared User (link and access code are time sensitive).
Please Note:
- Should a Shared User require a new Access Code, the Device Owner may generate a new one in their Miku app > Settings tab > Device Settings > Access > Generate.
- If the initial invitation is unsuccessful, the Device Owner should delete the pending user and send the invite again.
- There are no access restrictions for Shared Users at this time.
Thank you for your patience and for being a part of the Miku family.
Thank you for your patience and for being a part of the Miku family.
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