The Miku Pro Installation Guide l can be downloaded as a PDF file here.

This section will define the colors of the LED which appear on top of your Miku Pro.

Solid White: Connected

Your Miku is connected to your home wifi network.

Flashing Blue: Pairing

Your Miku is attempting to connect to your home wifi network. Follow pairing process.

Solid Yellow: Disconnected

The Miku is unable to connect to your home wifi network, this requires you to manually pair.

Flashing Yellow[Green]: Update in Progress

The Miku is installing a firmware update. Do not unplug your Miku during this.

Purple/Pink: Debugging Mode

Please power cycle your Miku or contact our Customer Support team here.

We apologize that you are experiencing frequent disconnection issues with your Miku baby monitor.

Please follow the steps below in order to refresh and stabilize the monitor on your network.

1. Unplug your Miku from the power outlet.
2. Wait 60 seconds.
3. Reconnect your Miku.
4. If the LED on the Miku is a solid White LED then your Miku is back online and connected successfully.
5. If the LED on your Miku is a solid Yellow LED then please open the Miku app > Hamburger Menu (≡) on the top left > Add Miku/Device and follow the onscreen instructions.

Identify wireless and internet connectivity issues that may be impacting your monitor with the RouteThis Helps app.

GET STARTED

1. Download the RouteThis Helps app 

2. Enter the code MIKU

3. Run a Network Scan

4. Follow the instructions to improve your network

If your Miku Baby Monitor has disconnected from your network and is showing a solid Yellow LED light or the app is displaying a “Miku Offline” message, please follow the steps below to regain communications.

1. Unplug cable from back of Miku, wait 60 seconds
2. Plug cable back into Miku, wait 30 seconds after solid
3. In your Miku app > tap 3 horizontal lines in top left > Add Miku/Add Device > follow steps (this will not compromise any previously recorded data, do not remove device).

Additionally, please check and make sure that your router is functioning correctly and is located as close to the Miku Baby Monitor as possible.

If the steps above still did not resolve your issue, please contact our Customer Support team here.

If you are having trouble pairing your Miku Pro during the setup process, please perform the troubleshooting steps below.

1. Unplug your Miku.
2. Restart your phone.
3. Wait 5 Minutes before plugging your Miku back in.
4. After plugging it back in, try re-pairing with the Miku again.

If the steps above still did not resolve your issue, please contact our Customer Support team here.

If your are struggling to find your WiFi network listed in the Miku app while pairing please see the steps below:

If no WiFi networks are populating in the Miku app, please ensure all permissions are granted for the app including Location (precise) and Local Network.

If network options besides yours populate, please ensure your network name does not fail any of the following requirements:

• The network must be password protected

• The network can not be hidden

• The SSID must be between 1 and 32 character
• The first character can not be ! # or [space]
• The SSID can not contain + ] / ' or TAB
• The SSID can not end in a trailing space

If the steps above still did not resolve your issue, please contact our Customer Support team here.

Audible Alarms

• The audible alarm is designed to trigger alongside a No Movement event. Without this event recording, there is no alarm. The audible alarm will ring regardless of app status (open, closed, running in the background), please ensure Critical Alerts are enabled upon initial account creation. When an alert is triggered, based on your Miku Pro Smart Baby Monitor alert settings, your smartphone may receive a push notification and/or a sound alert from the Miku Pro Smart Baby Monitor app.

Push Notifications

• When enabled the Miku can send you Push Notifications when Movement or Sound is detected, or when your little one is Awake or Asleep. Push Notifications will be received like a text alert, only when the Miku app is fully swiped closed.

Note: The No Movement audible alarm triggers without any delay and it is delivered if your app is closed or open (an open app must have sound enabled). This alarm will ring when baby is being monitored, no movement is detected, and baby's respiration is tracked as stopped. This alarm triggers in under a minute.

If you are receiving RPM data (respirations per minute) while baby is not in the crib, please note the following.

When baby is not actively being monitored we recommend placing Miku into Standby mode. This can be done by tapping the power button on the top of the Miku (or the power symbol icon on the Miku app monitor screen). Tapping the power button again will exit Standby mode.

Miku contains an omnidirectional radar which can detect movement 360° around the Miku, reaching up to 6 feet away. This means that any moving objects such as fans, pets or people walking by or in front of the Miku will trigger movement or breathing.

While baby leaving the environment is built into Miku's understanding to prevent an immediate alarm, there is no long term memory capacity outside of Standby. When left on and monitoring with no baby in the crib, Miku will attempt to identify the surroundings with the only 4 modes of communication available.

Thank you for your patience and for being a part of the Miku family.

If you are receiving a “Connecting Securely to Miku” message in the Miku app, please follow the steps below to regain communications.

1. Unplug cable from back of Miku, wait 60 seconds
2. Plug cable back into Miku, wait 30 seconds after solid
3. In your Miku app > tap 3 horizontal lines in top left > Add Miku/Add Device > follow steps (this will not compromise any previously recorded data, do not remove device).

If you are still unable to connect in a timely manner, please check the following:

• Check to see if your router is functioning correctly and is located as close to the Miku Baby Monitor as possible. The Miku can take up to a minute based on network conditions.
• Make sure all other apps are closed and that the app is fully closed when not in use. 
• Make sure that every device in your household is signed in using an individual email address and password. Sharing login information across multiple devices will cause connection issues. This is a safety precaution that will prevent unauthorized access.

Identify wireless and internet connectivity issues that may be impacting your monitor with the RouteThis Helps app.

GET STARTED

1. Download the RouteThis Helps app 

2. Enter the code MIKU

3. Run a Network Scan

4. Follow the instructions to improve your network

If you are experiencing issues with viewing live video in the Miku app, please follow the steps below to resolve the issue.

1. Unplug cable from back of Miku, wait 60 seconds
2. Plug cable back into Miku, wait 30 seconds after solid
3. In your Miku app > tap 3 horizontal lines in top left > Add Miku/Add Device > follow steps (this will not compromise any previously recorded data, do not remove device).

Additionally, please check and make sure that your router is functioning correctly and is located as close to the Miku Baby Monitor as possible.

Please note: You must enable all permissions when setting up the Miku or issues may arise. This can be done retroactively by going into your phone’s settings and enabling permissions for the Miku App.

If the steps above still did not resolve your issue, please contact our Customer Support team here.

If you are not able to hear the live audio feed through your app after restarting your phone, please perform the following steps.

1. Unplug cable from back of Miku, wait 60 seconds
2. Plug cable back into Miku, wait 30 seconds after solid
3. Open Miku app > enable Speaker icon

If your audio continues to be silent, please contact our support team here.

The Miku works best when the upload and download speeds are about 5 Mbps or higher. If your reported speeds are much less than that, you should try to move your router closer to your Miku device (if possible), or you may need to install a WiFi extender. Alternatively, you may need to contact your Internet service provider to look into increasing your Internet speeds. To test your WiFi speed, while connected to a WiFi network go to https://mikucare.com/speed Select “Go” to capture your download and upload speed for your internet.

Adding other users to your Miku network will allow other family members, nannies, or babysitters to monitor the Miku remotely.

Only the Device Owner can add Shared Users to the Miku.

1. In the Miku app, go to the Settings tab.
2. Tap on Shared Users.
3. Tap “+ add another user”.
4. Enter the desired email address (recipient should ensure Miku app is freshly installed).
5. The recipient will receive an email containing steps on how to successfully join your Miku as a Shared User (link and access code are time sensitive).

Please Note:

• Should a Shared User require a new Access Code, the Device Owner may generate a new one in their Miku app > Settings tab > Device Settings > Access > Generate.

• If the initial invitation is unsuccessful, the Device Owner should delete the pending user and send the invite again.

• Shared User access falls under 3 different categories - Full Access (no restrictions), Live Monitor Only (no view of Analytics or recorded events), or No Access (blank screen in Miku app). These roles can apply as needed for additional family members, sitters, household tablets, whatever you need!

Sharing your login information with other users will cause Live Video issues. Please add other members as Shared Users instead by following the steps above. This is a safety precaution that prevents unauthorized access.

If you are missing Activity or Analytics in your Miku app, please contact our Customer Support team here with your device ID. The Device ID is a 12 digit sequence beginning with a 0 or a 13 located on the bottom of the flat base of the Miku.

Thank you for your patience and for being a part of the Miku family.

As Miku reads the immediate environment to detect and report temperature, a slight discrepancy in accuracy may be detected. As Miku dispels heat from the vents surrounding the camera, it may feel warm to the touch but will automatically shut down should internal heats rise above the allowed threshold.

If your product has been physically damaged, please contact our Customer Support team here. Please make sure to attach a photo of the damage and an explanation of how the product was damaged.

Thank you for your patience and for being a part of the Miku family.

We highly recommend: TP-Link AV600 Powerline WiFi Extender - Powerline Adapter with N300 WiFi. 

Motion, sound, and noise events are stored for 7 days. To keep these events longer, we recommend downloading them to your smartphone, computer, or an external drive.