At Miku, we are committed to your child’s health, providing a good night’s sleep, and your overall complete satisfaction with Miku. If your Miku is not what you expected and you are not completely satisfied with your purchase, you have 90 calendar days from the date of purchase or 45 days after activation, whichever occurs first, to request a full refund.

To receive a full refund, your Miku must be returned in good physical condition with all of the original packaging and components, accompanied with the original proof of purchase. Your Miku must not be damaged, broken, and/or show obvious signs of abuse. We will provide you with a return RMA number as well as a prepaid shipping label for your return. To be eligible for a full refund, your Miku must be returned undamaged and in its original packaging. In cases where a customer no longer has the original packing, we will assess a minimum $40 fee for re-packaging and re-stocking.

This return policy only applies to Miku products sold directly from mikucare.com and does not apply to any Miku products purchased from resellers, dealers, distributors, and/or retailers. Returns not purchased through mikucare.com must be returned to the original place of purchase.

Please allow up to 2 billing cycles for your refund to appear on your credit card/billing statement. Once your Miku and all original accompanied packaging and components are received and have been inspected to ensure no damage, if applicable, we will issue your refund to the original payment method. If you purchased your Miku from somewhere other than Mikucare.com, then you must contact that reseller for a refund. Unfortunately, we are unable to process refunds for Mikus purchased from 3rd party resellers. If your Miku was purchased as a gift and has a gift receipt, we will give you the option of receiving Miku credit or a refund to the original payment method. Gift cards and shipping and handling charges are non-refundable.

If you have any questions regarding a refund or your refund status, please contact us at support@mikucare.com or (833)ASK-MIKU (1-833-275-6458).