What is your return policy?
At Miku, we are committed to your child’s health, providing a good night’s sleep, and your overall complete satisfaction with Miku. If your Miku is not what you expected and you are not completely satisfied with your purchase, you have 30 days from the date of purchase to request a full refund - no questions asked. To receive a full refund, your Miku must be sent back in good physical condition with all of the original packaging and components, accompanied with the original proof of purchase. Your Miku must not be damaged, broken, and/or show obvious signs of abuse. Customers are responsible for shipping cost when returning product(s) to Miku. Returns that do not meet these criteria are subject to a partial refund and/or no refund at all at Miku’s discretion. This return policy only applies to Miku products sold directly from mikucare.com and does not apply to any Miku products purchased from resellers, dealers, distributors, and/or retailers. Returns not purchased through mikucare.com must be returned to the original place of purchase. Please allow up to to 2 billing cycles for your refund to appear on your credit card/billing statement. Once your Miku and all original accompanied packaging and components are received and have been inspected to ensure no damage, if applicable, we will issue your refund to the original payment method. If you purchased your Miku from somewhere other than Mikucare.com, then you must contact that reseller for a refund. Unfortunately, we are unable to process refunds for Mikus purchased from 3rd party resellers. If your Miku was purchased as a gift and has a gift receipt, we will give you the option of receiving Miku credit or a refund to the original payment method. Gift cards and shipping and handling charges are non-refundable. If you have any questions regarding refund or your refund status please contact us at firstname.lastname@example.org or (833)ASK-MIKU (1-833-275-6458).
What are my shipping options?
We provide free 3-day shipping for all mikucare.com orders. Faster shipping options will be available in the future for an additional fee.
When will my order ship out?
Orders are shipped out in 1-2 business days. We cannot guarantee a specific delivery date, but you will receive a FedEx tracking number as soon as your order ships.
My Miku isn’t working. How do I get a replacement?
If your Miku requires replacement please contact our customer care team via email at email@example.com or phone at (833)Ask-Miku (833)275-6458
How do I order a replacement part?
For all parts replacement request, please contact our customer care team via email at firstname.lastname@example.org or phone at (833)Ask-Miku (833)275-6458
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer care team via email at email@example.com or phone at (833)Ask-Miku (833)275-6458
How long will a refund take?
If your return falls within our refund policy, we will process your refund within 2 business days. Please keep in mind, your bank or credit card will have their own processing time after we have processed your refund.