Technical Questions
What are the main differences between the Miku Original and the Miku Pro?
Sensor Size: The larger sensor size on Miku Pro means that more light can be absorbed by each pixel for enhanced monitoring in low-light and darkness.
Field of View: Wider field of view (FOV) allows you to see more of the environment around your baby's crib.
8-Core Processor: More cores allow for more parallel processing and more of Miku's advanced algorithms.
Ambient Light Sensor: Miku Pro's digital light sensor provides a more comprehensive picture of how the environment in the room can affect the baby's sleep.
5 GHz Wi-Fi: Support for 5 GHz allows for higher speed connections.
USB-C: More reliable and energy efficient power source.
Button LED: The Miku Pro offers the ability to adjust the brightness of the button LED with a slider control.
Field of View: Wider field of view (FOV) allows you to see more of the environment around your baby's crib.
8-Core Processor: More cores allow for more parallel processing and more of Miku's advanced algorithms.
Ambient Light Sensor: Miku Pro's digital light sensor provides a more comprehensive picture of how the environment in the room can affect the baby's sleep.
5 GHz Wi-Fi: Support for 5 GHz allows for higher speed connections.
USB-C: More reliable and energy efficient power source.
Button LED: The Miku Pro offers the ability to adjust the brightness of the button LED with a slider control.
Does the Miku app work with both the Miku Pro and the Miku Original cameras?
Yes. You can use the Miku App with both the Original Miku Smart Baby Monitor and Miku Pro Smart Baby Monitor.
How close does my baby have to be to the Miku Pro Smart Baby Monitor?
The Miku Pro Baby Monitor is optimized for a position 60 inches from the floor, in the center above a standard sized crib.
Will the Miku Pro Smart Baby Monitor work if my baby is wearing a onesie or a swaddle?
Miku Pro Smart Baby Monitor will work with any clothes your baby is wearing. Blankets, covers, or swaddles will also not prevent the Miku Pro Smart Baby Monitor from working.
When should I begin using my Miku Pro Smart Baby Monitor?
We recommend you begin to use your Miku Pro Smart Baby Monitor when your baby is sleeping in alone a bassinet or crib.
Is WiFi required for my Miku Pro Smart Baby Monitor to work?
The Miku Pro Smart Baby Monitor requires WiFi connectivity to send you alerts, notifications, and other important messages. However, the Miku Pro Smart Baby Monitor’s core monitoring functions process locally, which means the Miku Pro can still stream live video and data to your phone even if your router loses connection to the internet, as long as your phone remains connected to the same WiFi network.
Will Miku work in low light conditions or with the lights completely off?
Miku features advanced night vision optics and can read breathing waveforms even in total darkness.
What’s my WiFi speed?
You can test your network speeds directly in your Miku app. Select Help Center from the top left menu, the Network Test option will open a new browser where you may check speeds. For best results, we recommend running the test as near your Miku Pro camera's location as possible.
Why does my Miku baby monitor use WiFi instead of Bluetooth?
While your Miku Pro Baby Monitor uses Bluetooth for ease of pairing, WiFi offers a more secure connection with your device, along with a larger bandwidth for video. Your Miku Baby Monitor uses Crypto Chip Security protection that goes far beyond just software protection.
What devices are compatible with my Miku baby monitor?
Your Miku Pro Smart Baby Monitor and associated app are compatible with Apple iPhones running iOS 13 or later and with Android phones running version 5.0 (API 21/+). Huawei phones are currently not compatible with the Miku Pro Smart Baby Monitor.
What if I don’t have a smartphone?
At this time, the Miku Pro Smart Baby Monitor requires a compatible smartphone or tablet to download the Miku app and set up the device.
Can my Miku app be viewed from a desktop, laptop, tablet, or smartwatch?
Both the iOS and Android versions of the Miku app will function properly on most tablets. At this time we are currently working to optimize the Miku app for more device compatibility.
What do the LED colors on my Miku mean?
Please see this video showing each light
- Solid White: Miku camera is online and connected to your network.
- Flashing Blue: Pairing mode; follow the steps in your Miku app to pair with your network. This state is achieved by holding the LED button for 2 seconds.
- Solid Yellow: Miku camera is currently disconnected from the network and can not provide a live video feed or notifications.
- Flashing Yellow/Green: Update in progress. The Miku camera is installing the latest available firmware update, please do not interrupt this process and do not unplug your Miku.
- Purple/Pink: Interrupted mode. Please power cycle your Miku or contact the Miku Support team here.
User Controls
From the General Setting screen (Settings → General Settings), a user can change the brightness of the LED from full brightness to just barely on with a horizontal slider. There is also a two-position slide switch to turn the LED off or on. This will affect all of the possible light patterns. Jira Ticket MNG-878 has been created to address the case where the LED is off when the user enters Pairing Mode.
Does my Miku Pro Smart Baby Monitor come with a monitor for viewing?
Your Miku Pro Smart Baby Monitor does not require a separate monitor for viewing. All you need is your smartphone and the Miku Pro Smart Baby Monitor app.
Is my Miku Pro Smart Baby Monitor a medical device?
Your Miku Pro Smart Baby Monitor is not a medical device and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify any physiological process. You are responsible for the health and wellbeing of your baby and following safe sleep, health, and care guidelines.
What happens when I take my baby out of the crib?
With your Miku subscription, when your little one is removed from the crib and no longer within respiratory range, your Miku Pro Monitor will automatically engage the 'Away' state. You may also place your Miku Pro Monitor into Standby mode, shutting off the camera view, by tapping the power symbol button on your camera or the power symbol icon in your Miku app.
Where do the alerts appear and how do they sound?
With your Miku subscription, based on your settings within the Miku app, your smartphone may receive a push notification and/or a sound alert if an event is triggered. The Miku app will always default to your smartphone's settings. If you want to hear your Miku app alerts, you must have your smartphone's sound turned on. Note; you can enable 'Critical Alerts' for the Miku app on your iOS device which will allow the Miku app to override any silent settings.
Is everything controlled on my smartphone?
Yes, you can control the settings for your Miku Pro Smart Baby Monitor via your Miku app on your smartphone.
Can my Miku Pro Smart Baby Monitor be removed for travel?
Yes, your Miku Pro Smart Baby Monitor can be removed from its wall mount for travel.
Can I use multiple Miku Pro Smart Baby Monitors in different rooms?
Yes, multiple Miku Pro Smart Baby Monitors can be used in different rooms.
Does my smartphone have to be on 24/7?
Your smartphone does not need to be on for your Miku Pro Smart Baby Monitor to work; however, your smartphone will need to be on for you to receive real-time alerts and use the Miku app.
Does my family/sitter watching my baby need the Miku Pro Smart Baby Monitor app too?
Anyone who wants to view your baby with a Miku Pro Smart Baby Monitor will need to download the Miku app and create their own account for access. NOTE: You control who gets access privileges from your Miku Pro Smart Baby Monitor app.
Why is my Miku Pro Smart Baby Monitor better than wearable technology?
Contact-free monitoring removes your little one's exposure to wiring, too-loose or too-tight wearables, batteries, and hot surfaces.
What is SensorFusion?
Miku Pro Smart Baby Monitor’s proprietary SensorFusion technology combines optical and wireless sensing with advanced signal processing to extract breathing waveforms, motion sensing, audio sensing, and nursery conditions. SensorFusion creates a level of awareness and insights for parents never possible until now.
How long are my motion, sound, and noise events stored?
With your Miku subscription, you can have access to your events for 3 days, 30 days, 1 year, or unlimited time, depending on your selected plan.
Does the Miku Pro Smart Baby Monitor have a range limit?
There is no necessary range that your smartphone needs to be within to access your Miku Pro Smart Baby Monitor. Within your home, the distance from your router to the Miku Pro Baby Smart Monitor can impact the performance, you may wish to test your internet strength in different locations.
Which wireless frequency does the Miku pro use?
The Miku Pro Smart Baby Monitor is compatible with 2.4GHz and 5.0GHz wireless frequencies. Each option poses different benefits, running a speed test through your Miku app at your Miku Pro Baby Monitor's location may help you decide which is best.
Can I set access restrictions for different users?
There are two types of users for the Miku Pro; Device Owner and Shared Users. The Device Owner may invite and remove Shared Users, as well as apply restrictions such as no video access when device leaves the local network connection.
How do I turn my Miku Pro Smart Baby Monitor camera off?
You can place your Miku Pro Smart Baby Monitor in standby mode by either pressing the button on top of the monitor once or using the power button in the app. When Miku Pro Smart Baby Monitor is in standby it does not stream or record videos or monitor respiration. It does remain connected to your network to check for updates.
Does every phone/tablet need its own Miku account?
It is strongly recommended every phone and tablet accessing your Miku utilizes their own unique account. This ensures security, uninterrupted video monitoring, and accurate notifications. Shared logins across multiple devices could result in not receiving alerts, devices being logged out, and other unexpected behaviors.
Why is My Miku Pro Smart Baby Monitor showing breathing over an empty bassinet/crib?
In rare cases there may be factors in your environment that can cause your Miku Pro Smart Baby Monitor to detect a signal. Examples can include other living things, such as a pet, other electronic devices in close proximity, large metal surfaces or moving objects.
Will my Miku Pro Smart Baby Monitor work with a bassinet?
Miku Pro Smart Baby Monitor will work in a standard bassinet, but is designed to work best when your baby sleeps alone. If you are trying to monitor the baby while sleeping in close proximity it is possible to impact the performance. Miku Pro Smart Baby Monitor will not detect respiration reliably if you use a bassinet that rocks or otherwise uses motion to soothe your baby, such as the Snoo.
What security is required on my wireless network?
For security and data protection, your Miku Pro Smart Baby Monitor requires a password secure connection. This means, open WiFi networks, or those with WEP encryption are not supported (example: Hotel).
Are the Original Miku Smart Baby Monitor cables/floor stand compatible with the Miku Pro Smart Baby Monitor?
No, the Miku Smart Baby Monitor cables and floor stand are not compatible with the Miku Pro Smart Baby Monitor.