What is your return policy?
At Miku, we are committed to your child’s health, providing a good night’s sleep, and your overall complete satisfaction with Miku. If your Miku is not what you expected and you are not completely satisfied with your purchase, you have 90 calendar days from the date of purchase or 30 days after activation, whichever occurs first, to request a full refund.
To receive a full refund, your Miku must be returned in good physical condition with all of the original packaging and components, accompanied with the original proof of purchase. Your Miku must not be damaged, broken, and/or show obvious signs of abuse. We will provide you with a return RMA number as well as a prepaid shipping label for your return. To be eligible for a full refund, your Miku must be returned undamaged and in its original packaging. In cases where a customer no longer has the original packing, we will assess a minimum $40 fee for re-packaging and re-stocking.
This return policy only applies to Miku products sold directly from mikucare.com and does not apply to any Miku products purchased from resellers, dealers, distributors, and/or retailers. Returns not purchased through mikucare.com must be returned to the original place of purchase.
Please allow up to 2 billing cycles for your refund to appear on your credit card/billing statement. Once your Miku and all original accompanied packaging and components are received and have been inspected to ensure no damage, if applicable, we will issue your refund to the original payment method. If you purchased your Miku from somewhere other than Mikucare.com, then you must contact that reseller for a refund. Unfortunately, we are unable to process refunds for Mikus purchased from 3rd party resellers. If your Miku was purchased as a gift and has a gift receipt, we will give you the option of receiving Miku credit or a refund to the original payment method. Gift cards and shipping and handling charges are non-refundable.
If you have any questions regarding a refund or your refund status, please contact us at support@mikucare.com or (833)ASK-MIKU (1-833-275-6458).
To receive a full refund, your Miku must be returned in good physical condition with all of the original packaging and components, accompanied with the original proof of purchase. Your Miku must not be damaged, broken, and/or show obvious signs of abuse. We will provide you with a return RMA number as well as a prepaid shipping label for your return. To be eligible for a full refund, your Miku must be returned undamaged and in its original packaging. In cases where a customer no longer has the original packing, we will assess a minimum $40 fee for re-packaging and re-stocking.
This return policy only applies to Miku products sold directly from mikucare.com and does not apply to any Miku products purchased from resellers, dealers, distributors, and/or retailers. Returns not purchased through mikucare.com must be returned to the original place of purchase.
Please allow up to 2 billing cycles for your refund to appear on your credit card/billing statement. Once your Miku and all original accompanied packaging and components are received and have been inspected to ensure no damage, if applicable, we will issue your refund to the original payment method. If you purchased your Miku from somewhere other than Mikucare.com, then you must contact that reseller for a refund. Unfortunately, we are unable to process refunds for Mikus purchased from 3rd party resellers. If your Miku was purchased as a gift and has a gift receipt, we will give you the option of receiving Miku credit or a refund to the original payment method. Gift cards and shipping and handling charges are non-refundable.
If you have any questions regarding a refund or your refund status, please contact us at support@mikucare.com or (833)ASK-MIKU (1-833-275-6458).
What are my shipping options?
We provide free 3-day shipping for all mikucare.com orders. Faster shipping options will be available in the future for an additional fee.
When will my order ship out?
Orders are shipped out in 1-2 business days. We cannot guarantee a specific delivery date, but you will receive a FedEx tracking number as soon as your order ships.
My Miku isn’t working. How do I get a replacement?
If your Miku requires replacement, please contact our customer care team via email at support@mikucare.com or phone at (833)Ask-Miku (833)275-6458
How do I order a replacement part?
For all parts replacement request, please contact our customer care team via email at support@mikucare.com or phone at (833)Ask-Miku (833)275-6458
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer care team via email at support@mikucare.com or phone at (833)Ask-Miku (833)275-6458
How long will a refund take?
If your return falls within our refund policy, we will usually process your refund within 10-15 business days. Please keep in mind, your bank or credit card will have their own processing time after we have processed your refund.
How do I contact Miku support?
Please follow the instructions in the video above to contact support. You can email our support team directly through your Miku app by performing the following in the Miku app:
1) Select the 3 bars in the upper-left-hand corner of the home screen when in the Miku app
2) Select "Help Center"
3) Inside of Help Center select "Turn On Logs"
4) From that same Help Center screen, select email support (and creating a new ticket) and let us know your logs are on.
Or you can also contact our support team directly via email at support@mikucare.com for any general questions, concerns, or issues.