Please follow the instructions in the video above to contact support. You can email our support team directly through your Miku app by performing the following in the Miku app:
1) Select the 3 bars in the upper-left-hand corner of the home screen when in the Miku app
2) Select "Help Center"
3) Inside of Help Center select "Turn On Logs"
4) From that same Help Center screen, select email support (and creating a new ticket) and let us know your logs are on.
Or you can also contact our support team directly via email at firstname.lastname@example.org for any general questions, concerns, or issues.