Where can I purchase a Miku baby monitor?
Miku is sold on our website, mikucare.com.au. Currently, Miku only ships to the United States, Australia, and Canada. Miku is not supported outside the United States and Canada.
What is included in the purchase of your Miku baby monitor?
You will receive a Miku baby monitor, wall mount & level, measuring tape, screwdriver, power cord, power supply, anchors, screws, user guide, and optional cable guide hardware.
Does my Miku baby monitor come with a monitor for viewing?
Your Miku baby monitor does not require a separate monitor for viewing. All you need is your smartphone and the Miku app.
What countries does Miku work in?
While Miku can only be purchased in the United States and Canada at this time, with the right power adapter you can take Miku with you anywhere you travel. Please keep in mind that Miku is not supported outside the United States and Canada.
Does Miku have a distance limit?
With adequate WiFi and internet, you can access your Miku app to see and hear your baby from anywhere in the world.
How close does my baby have to be the Miku baby monitor?
When a baby is laying in a standard crib, Miku is optimized for a position above the crib 60 inches from the floor.
Will Miku still work if my baby is wearing a onesie or a swaddle?
Miku will work in any clothes your baby is wearing and at any sleeping position in a crib. Blankets, covers, or clothing will not prevent Miku from working.
Will Miku work in low light conditions?
Miku features advanced night vision optics and can read breathing waveforms even in total darkness.
When should I begin using my Miku baby monitor?
We recommend you begin to use your Miku baby monitor when your baby is sleeping in a bassinet or crib. Please note, Miku works best when your baby is sleeping alone in a crib.
Is WiFi required for my Miku baby monitor to work?
Miku requires WiFi connectivity to send you alerts, notifications, and other important messages; however, Miku’s core functions process locally and will continue to collect data for a short time. That data will be accessible when WiFi connection is re-established.
What’s my WiFi speed?
To test your WiFi speed, while connected to a WiFi network go to https://mikucare.com/speed Select “Go” to capture your download and upload speed for your internet.
Why does my Miku baby monitor use WiFi instead of Bluetooth?
WiFi offers a more secure connection to your Miku baby monitor along with larger bandwidth for video. Your Miku baby monitor also uses Crypto Chip Security protection that goes far beyond just software protection.
What devices are compatible with my Miku baby monitor?
Your Miku baby monitor and associated app are compatible with Apple iPhones running iOS 11 or later and with Android phones running version 4.4(API 19/+). Huawei phones are currently not compatible with Miku.
What if I don’t have a smartphone?
At this time, the Miku baby monitor requires a smartphone to download the Miku app and set up the device.
Can my Miku app be viewed from a desktop, laptop, tablet, or smartwatch?
The Miku app can only be viewed from a smartphone. We are currently working to optimize the Miku app for the Apple Watch, iPad, and other tablet devices.
What do the LED colors on my Miku mean?
Is my Miku baby monitor waterproof?
Your Miku baby monitor is not waterproof and is made for indoor use only.
How long are my motion, sound, and noise events stored?
Motion, sound, and noise events are stored for 30 days. To keep these events longer, we recommend downloading them to your smartphone, computer, or an external drive.
Is my Miku baby monitor a medical device?
Your Miku baby monitor is not a medical device and is not intended to diagnose, cure, treat, alleviate or prevent any disease or health condition or investigate, replace or modify any physiological process. You are responsible for the health and wellbeing of your baby and following safe sleep, health, and care guidelines.
Is Miku FSA and/or HSA approved?
Miku is approved for FSA/HSA purchasing.
What happens when I take my baby out of the crib?
When your baby is removed from the crib and no longer within range, your Miku baby monitor will begin to notify you of “no movement” detected.
Can I control the alert settings?
Yes, you can toggle the alerts on/off from the settings tab on the home screen of your Miku app.
Where do the alerts appear and how do they sound?
When an alert is triggered, based on your Miku alert settings, your smartphone may receive a push notification and/or a sound alert from the Miku app. These alerts cannot override your smartphone’s settings.
How does my Miku baby monitor alert me if my smartphone is on silent or notifications are turned off?
The Miku app is always defaulted your smartphone’s settings and cannot override it. If you want to hear your Miku app alerts, you must turn your smartphone’s sound on.
Is everything controlled on my smartphone?
Yes, you can control the settings for your Miku baby monitor via your Miku app on your smartphone.
Can my Miku baby monitor be removed for travel?
Yes, your Miku baby monitor can be removed from its wall mount for travel.
Can I use multiple Miku baby monitors in different rooms?
Yes, multiple Miku baby monitors can be used in different rooms.
Does my smartphone have to be on 24/7?
Your smartphone does not need to be on for your Miku baby monitor to work; however, your smartphone will need to be on for you to receive real-time alerts and use the Miku app.
Does my family/sitter watching my baby need the Miku app too?
Anyone who wants to view your baby with a Miku baby monitor will need to download the Miku app for access. NOTE: You control who gets access privileges from your Miku app.
Why is my Miku baby monitor better than wearable technology?
Contact-free monitoring poses less risk to your baby by minimizing exposure to wiring, too-loose or too-tight wearables, and exposure to batteries and hot surfaces.
What is SensorFusion?
Miku’s proprietary SensorFusion technology combines optical and wireless sensing with advanced signal processing to extract breathing waveforms, motion sensing, audio sensing, and nursery conditions. SensorFusion creates a level of awareness and insights for parents never until now.
Yes, your Miku baby monitor comes with a 1-year warranty from the date of purchase. Please see our warranty policy here: https://mikucare.com.au/pages/warranty.
Because Miku is HSA/FSA approved, all you need to do is check out on mikucare.com using your HSA/FSA debit card. You are also able to use another form of payment and apply for reimbursement through your plan at the discretion of your provider.
If you used a different credit card from your HSA/FSA debit card to purchase your Miku Smart Baby Monitor, please contact your HSA/FSA provider for reimbursement.
No, the Miku Smart Baby Monitor is not covered by insurance.
No, please only use one form of payment at checkout.
Our team is unable to provide specific information about your plan. Please contact your HSA/FSA plan administrator for assistance.